At Conley's, we want our customers to have success with plants they purchase from us.  We don’t subscribe to the view (implicit in the approach to plants taken by many of the “big box” stores) that a generous replacement policy somehow makes up for inferior plants and/or inferior care.  We do our best to start with good plants, well cared for. 

Whether or not our stated policy applies to a particular situation, any customer dissatisfied with results with any plant (or other product) is invited to discuss the matter with us.  We will do our best to provide satisfaction we judge to be fair and reasonable under the circumstances.  While our product quality is excellent, there inevitably are exceptions, and every year we make adjustments or make-goods in situations that go beyond the terms of the stated policy.

With that as introduction:

1.  Is not applicable to damage or loss resulting from conditions not due to the plant or our work, such as neglect (e.g. failure to water or provide winter protection); abuse (e.g., mower man weedwhacks the trunk or deer damage); or extreme weather conditions.  In particular, Rhododendrons, Azaleas, Pieris, Mountain Laurel, Holly, and other broadleaf evergreens are not subject to guarantee unless mulched and burlapped for winter protection.

2.  Does not apply to perennials, grasses, or ornamental vines.

Also note: while this will not be required in most cases, we reserve the right to require proof of purchase where we doubt the plant was purchased at Conley’s or believe it may have been purchased on special or sale (in which case store credit is given for the price actually paid).

If, despite this effort to be as clear as possible, there are still questions - don't hesitate to ask.  We want your experience at Conley's to be happy and satisfactory - and  we particularly want our customers to always feel that they have been treated fairly and with integrity.